Privacy Policy
Emailwiz is owned and operated by Treecom Initiatives and Investments Ltd.
Emailwiz values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.
By using the platform and services, you are accepting the practices described in this privacy policy. Your use of the platform is also subject to our terms and conditions. In this privacy policy, the words "platform" refer to the Shopify application and the Emailwiz website as a whole, "we", "us", "our" and "Emailwiz" refer to Emailwiz, and "you" and "user" refer to you, the Emailwiz user.
This privacy policy may change from time to time. Your continued use of the platform and services after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable national and international privacy and personal data protection laws and regulations and specifically, the General Data Protection Regulation (GDPR - European regulation).
1. GENERAL INFORMATION
The personal data of users that are collected and processed through:
Emailwiz App & Website
Will be under the responsibility and in charge of:
Treecom Initiatives and Investments Ltd.
Email: team@emailwiz.ai
2. HOW WE OBTAIN YOUR CONSENT
When you download and install the app on your Shopify store, purchase a subscription plan, use the features available on the platform, contact us through our contact information and contact form, and provide us with personal information to contact you, you consent to our collection, storage and use of your information under the terms set out in this privacy policy.
3. TYPES OF INFORMATION COLLECTED
The information we collect from our users helps us to continually improve the user experience on the platform. These are the types of information we collect:
Information you provide to us. You provide information when you download and install the app on your Shopify store, purchase a subscription plan, use the features available on the platform, contact us through our contact information and contact form, and provide us with personal information to contact you. As a result of those actions, you may provide us with the following information:
Full name
Shopify store name
Shopify store domain (Shopify internal domain)
Country
Phone number
Shopify integration: By downloading and installing our app on your Shopify store, you consent to the transfer of data related to your Shopify store, including the store owner's personal data, to Emailwiz. This data transfer is for the sole and exclusive purpose of providing our email marketing and bulk emailing services. Your privacy and the security of your data are of utmost importance to us and will be handled in accordance with applicable data protection laws.
Third Party and Customer Data: When using our email marketing and mass mailing services, you may provide us with or provide us with access to your customers' information, such as names and emails, for sending marketing emails and automated emails such as order notifications and abandoned cart emails.
It is your responsibility to obtain explicit consent from your customers for their e-mail addresses to be used for marketing through our services. This information will be used only for the purposes described and protected with appropriate security measures.
Recipients can unsubscribe at any time by using the unsubscribe link at the bottom of the emails sent. Once unsubscribed, your data will be removed from our databases in accordance with our policies and applicable laws.
Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any Emailwiz server and will be stored on the respective server of our email service.
4. THIRD PARTY AND CUSTOMER DATA PROCESSING
When using our email marketing and bulk emailing services, you, as a user, may provide us with customer information, such as names and email addresses, for sending marketing emails and automating various mailings, such as order notifications and abandoned cart mailings. This customer data will be included in Emailwiz's mailing databases for the sole purpose of providing our email marketing services, in accordance with the marketing modalities used by you on your Shopify store.
It is your responsibility to ensure that you have explicit consent from your customers that their emails may be used for marketing purposes through our services. This consent must be obtained in accordance with applicable data protection and privacy laws and regulations (see our Anti-Spam Policy).
Customer data will be stored in Emailwiz databases for the time necessary to fulfill the purposes described in this policy and in accordance with industry standards for this type of services. We are committed to implementing appropriate security measures to protect the integrity and confidentiality of your personal data.
Customers or third parties may unsubscribe from our email databases at any time by using the unsubscribe option available at the bottom of emails sent through our services. Once a customer unsubscribes, their information will be removed from our databases within a reasonable period of time, in accordance with our data retention policies and applicable laws.
5. CONTROLLER AND PROCESSOR
If you are a user of our services, it implies that the processing of personal data, including data you share with us from your customers or third parties, may be subject to the General Data Protection Regulation (EU) 2016/679 (the "GDPR"). In this context, Emailwiz (operated by Treecom Initiatives and Investments Ltd.) acts as a data processor, while you are the data controller in relation to such personal data, as defined in the GDPR.
As the data controller, you are responsible for ensuring that all personal data of your customers or third parties that you provide to us is collected and processed in accordance with the GDPR and any other applicable data protection laws. This includes, but is not limited to, obtaining the necessary consents from data subjects, providing relevant notifications and ensuring that the data is used only for authorized purposes.
Emailwiz, as a data processor, undertakes to process personal data only in accordance with your documented instructions and to implement appropriate technical and organizational measures to protect such data against unauthorized access, loss, alteration or disclosure. We also undertake to assist you in complying with your obligations under the GDPR, including, but not limited to, assisting you in responding to data subject rights requests and cooperating in data protection impact assessments.
In the event of a personal data security breach, Emailwiz will notify the Controller without undue delay once it becomes aware of the breach, providing all relevant information to enable it to comply with its notification obligations under the GDPR.
Emailwiz further undertakes not to subcontract the processing of personal data to third parties without your prior written consent, and to ensure that any subcontractor complies with the same data protection obligations as set out in this agreement.
By using Emailwiz's services, you confirm that you understand and accept your role and responsibilities as a personal data controller under the GDPR and other applicable data protection laws, and that you trust Emailwiz as a data processor that complies with the security and privacy standards required by the applicable regulations.
6. HOW LONG WE KEEP YOUR DATA
Personal data provided by users through the platform will be retained for as long as necessary to provide the functionalities available on the platform, fulfill the legitimate purposes described in section 5 of this policy or until the user uninstalls the application from your Shopify store, deletes your Shopify store directly, requests deletion of your data or in the case of third party and customer data provided by our users, until such third party or customer decides to unsubscribe from our mailing lists through the option available in the same emails sent through the Emailwiz services. Emailwiz may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, Emailwiz may be obliged to retain personal data for a longer period if this is necessary in order to comply with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.
7. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES)
In general, we use the information we collect primarily to provide, maintain, protect and improve our platform and to provide the functionalities available on the platform appropriately. We use personal information collected through our platform as described below:
Facilitate registration for our users.
Facilitate the integration with our users' Shopify stores.
Facilitate the integration with our users' Shopify stores.
Providing our email marketing services
Facilitate the creation of different marketing campaigns and email automations.
Provide our subscription plans.
Provide the functionalities available on the platform.
Understand and improve your experience using our platform.
Respond to your comments or questions through our support team.
Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
Send you notifications and relevant information about Emailwiz.
Emailwiz marketing purposes.
Process user requests related to the exercise of their rights over their personal data.
Link or combine your information with other data we obtain from third parties to help us understand your needs and provide you with better service.
Protect, investigate and deter fraudulent, unauthorized or illegal activities.
8. HOW WE SHARE INFORMATION
Information about our users is an important part of our business, and we are not in the business of selling it to third parties. We share customer information only as described below.
Third-party suppliers. We use third party services such as Shopify to perform certain functions on our platform. Some of these functions and services include: platform creation and hosting, payment processing, registration and login, sending emails, and tracking and analyzing data on the platform.
These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.
See Shopify's privacy policy here:
https://www.shopify.com/legal/privacy
E-mail communications. By providing us with your email address, you consent and agree that we may send relevant content, notifications and information to your email address. Therefore, your email address may be shared with third party bulk email services for the sole and exclusive purpose of sending you relevant communications. If you wish to stop receiving communications from Emailwiz, you may unsubscribe at any time by using the "unsubscribe" option available in the same emails or by sending your request through our contact information.
Business Transfers. In the event Emailwiz creates, merges with, or is acquired by another entity, your information will likely be transferred. Emailwiz will send you an email or post a prominent notice on our platform before your information becomes subject to another privacy policy.
Protection of Emailwiz and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Emailwiz, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Anonymous Information. Emailwiz uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the platform. We may also use aggregated anonymous information to provide information about the platform to potential business partners and other unaffiliated entities. This information is not personally identifiable.
9. DATA BREACH NOTIFICATIONS
In the event of a security breach that compromises the confidentiality of the personal data of our users, Emailwiz undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our platform. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.
10. INTERNATIONAL DATA TRANSFER
By using our platform, you agree that your personal data may be transferred and processed outside your country of origin, where data protection laws may differ. Emailwiz is committed to taking the necessary steps to ensure that your data is treated in accordance with applicable privacy standards and is adequately protected during any international transfer.
11. PROTECTION OF YOUR INFORMATION
We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Emailwiz strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.
12. RIGHTS
Users who provide information through our platform, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:
Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.
Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.
Right to be informed: Users of our platform will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.
Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.
Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.
Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.
Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.
Users or holders of personal data provided through the platform may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information. The request to exercise their rights will be attended and answered within a maximum period of 10 working days.
13. RIGHT OF EDITING AND DELETION
We are committed to ensuring that our users maintain full control over their data. We therefore grant users the explicit right to modify or delete any information they have provided to the platform.
Users may exercise this right directly through their user account by facilitating the editing or deletion of data such as their personal information, profile information, etc. In the event that certain requests cannot be handled through the user account, users may contact us through our contact information to make the necessary edits or deletions.
Our approach is designed to ensure that users have constant and effective control over their data, allowing them to manage their information in a way that protects their privacy and autonomy.
14. PROTECTION OF CHILDREN'S ONLINE PRIVACY
We comply with national and international data protection regulations regarding the protection of children's personal data. We do not collect any information from children under the age of 13. If we become aware that a child under the age of 13 has provided us with personal information, we will take immediate steps to delete such information.
15. THIRD PARTIES
Except as expressly included in this privacy policy, this document addresses only the use and disclosure of information Emailwiz collects from you. If you disclose your information to others, whether other users or Emailwiz vendors, different rules may apply to their use or disclosure of the information you disclose to them. Emailwiz does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Emailwiz is not responsible for the privacy or security practices of another Internet platform, including those linked to or from the Emailwiz platform. Please review the privacy policies of third-party websites or services that you access through the Emailwiz platform.
16. CHANGES TO PRIVACY POLICY
We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users and posted on the website. Your continued use of our website and services following these changes constitutes acceptance of the changes.
17. CONTACT INFORMATION
If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us through our contact forms or by using the following contact information:
Treecom Initiatives and Investments Ltd - Emailwiz.
Email: team@emailwiz.ai